Led end-to-end design for a high-risk shipping experience within FedEx’s new retail POS platform. The work turned complex country-specific rules, restrictions, and documentation requirements into a guided experience that helped employees reduce guesswork and create compliant shipments across 2,200+ locations with confidence.

Standardized the in-store pickup process so employees could verify customers, handle exceptions, and prevent unauthorized package handoffs with less guesswork and more consistency across locations.

Led the first tablet extension of the retail POS platform, translating desktop-only workflows into a guided experience so employees could support customers beyond the counter. The work helped define tablet UX patterns and best practices for other teams while working within fixed timeline constraints.

Currently leading UX for a third-party retail app modernization effort across partner locations, including Walgreens and Dollar General. The work defines scalable pickup, verification, and exception-handling patterns for a new PWA, replacing fragile legacy workflows with clearer decision logic, AI integration, and stronger operational guardrails.

Led end-to-end design for a high-risk shipping experience within FedEx’s new retail POS platform. The work turned complex country-specific rules, restrictions, and documentation requirements into a guided experience that helped employees reduce guesswork and create compliant shipments across 2,200+ locations with confidence.

Standardized the in-store pickup process so employees could verify customers, handle exceptions, and prevent unauthorized package handoffs with less guesswork and more consistency across locations.

Led the first tablet extension of the retail POS platform, translating desktop-only workflows into a guided experience so employees could support customers beyond the counter. The work helped define tablet UX patterns and best practices for other teams while working within fixed timeline constraints.

Currently leading UX for a third-party retail app modernization effort across partner locations, including Walgreens and Dollar General. The work defines scalable pickup, verification, and exception-handling patterns for a new PWA, replacing fragile legacy workflows with clearer decision logic, AI integration, and stronger operational guardrails.